Training Course for FOH Team Members
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Course Overview
Schedule of Classes
Course Curriculum
3 Subjects
FOH_Fundamental Modules (English)
3 Exercises • 7 Learning Materials
25 Smiles - The customer cycle
1_25 Smiles
Assessment - The 25 Smiles
Handout Notes - 25 Smiles
Grooming & Personal Hygiene
7_Grooming & Personal Hygiene (FOH)
Restaurant Etiquette
22_Restaurant Etiquette
Assessment - Restaurant Etiquette
Handout Notes - Restaurant Etiquette
Collaboration & Team Work
18_Collaboration and Teamwork (English)
Assessment - Collaboration & Team Work
Handout Notes - Collaboration and Team Work
Assessment - the 25 smiles
FOH Sequence of Service (English)
8 Exercises • 16 Learning Materials
Taking Reservations on the Telephone
23_Functional Communication - Telephone Handling
Assessment - Telephones
Handout Notes -Taking Reservation On The Telephone
Restaurant Mise en Place
12_Mise en Place
Assessment on Restaurant Mise en Place
Handout Notes - Restaurant Mise en place
Greeting, Seating & Menu Presentation
32_Greeting & Seating the Guest
Assessment Greeting , Seating And Menu Presentation
Handout Notes - Greeting , Seating And Menu Presentation
Service of Water
9,16_Service of Water, Crumbing, Clearance and Guest Exit
Assessment Service of water
Handout Notes - Service of Water
Order Taking
20_Order Taking
Assessment Order Taking
Handout Notes - Order Taking
Service of Non Alcoholic Beverages
26_Service of Non Alcoholic Beverages
Assessment Service Of Non Alcoholic Beverages
Handout Notes - Service Non Alcoholic Beverages
Service of Beer & Spirits
24_Service of Beer, Spirits and Wine
Assessment Service Of Beer And Spirits
Handout Notes - Service Of Beer , Spirits and Wine
Service of Food
10_Service of Food
Assessment Service of Food
Handout Notes - service of food
FOH Essential Skills for Service Staff
3 Exercises • 8 Learning Materials
Attention to Detail
3_Attention to Detail (English)
Assessment Attention to Details
Handout Notes - Attention to detail
Food Safety & Hygiene
05_Introduction to Food Safety (English)
Handout Notes - Food Safety And Hygiene
Collaboration & Teamwork
18_Collaboration and Teamwork (English)
Assessment Collaboration and Team work
Handout Notes - Collaboration and team work
Rules for Service
63_Rules of Service
Assessment Rules of Service
Handout Notes - Rules of Service
Course Instructor
Brendon Pereira
58 Courses • 174 Students
Vishal Hariharan
15 Courses • 48 Students
Sneha Panchal
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