Training Course for FOH Managers
Course Overview
Schedule of Classes
Course Curriculum
6 Subjects
FOH_Fundamental Modules (English)
3 Exercises • 7 Learning Materials
25 Smiles - The customer cycle
1_25 Smiles
Assessment - The 25 Smiles
Handout Notes - 25 Smiles
Grooming & Personal Hygiene
7_Grooming & Personal Hygiene (FOH)
Restaurant Etiquette
22_Restaurant Etiquette
Assessment - Restaurant Etiquette
Handout Notes - Restaurant Etiquette
Collaboration & Team Work
18_Collaboration and Teamwork (English)
Assessment - Collaboration & Team Work
Handout Notes - Collaboration and Team Work
Assessment - the 25 smiles
FOH Essential Skills for Service Staff
3 Exercises • 8 Learning Materials
Attention to Detail
3_Attention to Detail (English)
Assessment Attention to Details
Handout Notes - Attention to detail
Food Safety & Hygiene
05_Introduction to Food Safety (English)
Handout Notes - Food Safety And Hygiene
Collaboration & Teamwork
18_Collaboration and Teamwork (English)
Assessment Collaboration and Team work
Handout Notes - Collaboration and team work
Rules for Service
63_Rules of Service
Assessment Rules of Service
Handout Notes - Rules of Service
FOH Sequence of Service (English)
8 Exercises • 16 Learning Materials
Taking Reservations on the Telephone
23_Functional Communication - Telephone Handling
Assessment - Telephones
Handout Notes -Taking Reservation On The Telephone
Restaurant Mise en Place
12_Mise en Place
Assessment on Restaurant Mise en Place
Handout Notes - Restaurant Mise en place
Greeting, Seating & Menu Presentation
32_Greeting & Seating the Guest
Assessment Greeting , Seating And Menu Presentation
Handout Notes - Greeting , Seating And Menu Presentation
Service of Water
9,16_Service of Water, Crumbing, Clearance and Guest Exit
Assessment Service of water
Handout Notes - Service of Water
Order Taking
20_Order Taking
Assessment Order Taking
Handout Notes - Order Taking
Service of Non Alcoholic Beverages
26_Service of Non Alcoholic Beverages
Assessment Service Of Non Alcoholic Beverages
Handout Notes - Service Non Alcoholic Beverages
Service of Beer & Spirits
24_Service of Beer, Spirits and Wine
Assessment Service Of Beer And Spirits
Handout Notes - Service Of Beer , Spirits and Wine
Service of Food
10_Service of Food
Assessment Service of Food
Handout Notes - service of food
FOH Supervisory Skills (English)
3 Exercises • 2 Learning Materials
Side Station Management
25_Managing your section effectively
Assessment - Side Station Management
Planning & Organising - Restaurant
32_Planning & Organization for Restaurants (FOH)
Assessment - Planning and Organising - Restaurant
Operational Execution
Assessment - Operational Execution
Managerial & Leadership Skills
7 Exercises • 23 Learning Materials
Leadership Skills
Leadership Skills
Handout Notes -Leadership Skill
Assessment - Leadership Skills
Business Acumen
Business Acumen
Assessment Business Acumen
Handout Notes - Business Acumen
Financials - P & L Understanding
Profit and Loss Statement
Handout Notes - P & L Understanding
Active Listening skills
57_Active Listening Skills
Assessment Active Listening Skills
Handout Notes Active Listening Skills
Time Management
60_Time Management
Assessment Time Management
Handout Notes - Time Management
Problem Solving-Complaint handling
Problem Solving - Complaint Handling
Assessment Problem Solving Complaint Handling
Handout Notes - Problem Complaint Handling
Listening & Empathy
Listening & Empathy
Handout Notes on listening and empathy
Assessment - Listening & Empathy
Communication Skills
Communication Skills
Handout Notes - Communication Skills
Assessment - Communication Skills
Accountability
Accountability
Handout Notes - Accountability
People Development
People Development
Decision Making
Decision Making
Operational Execution
Operational Execution
Team Building
Flexibility & Adaptibility in Operations
Flexibility and Adaptability
Handout Notes - Accountability
Feedback Forms
Course Instructor
Brendon Pereira
59 Courses • 201 Students
Vishal Hariharan
15 Courses • 48 Students
Sneha Panchal
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