F&B Service Supervisory Skills

Build the on-shift leadership muscle that keeps service smooth, fast, and guest-obsessed. This practical course turns high-potential team members into dependable floor supervisors who can plan the day, run the shift, and recover service without drama. Lessons blend short videos, scenario drills, assessments, and downloadable handouts/checklists

What you’ll learn

• Set up and control side stations so teams move faster with fewer errors

• Plan & organise the restaurant day: staffing, sections, reservations, pars, and briefings

• Execute operations in real time: pacing, ticket times, quality checks, recovery, close-outs

• Read and act on simple KPIs (ticket time, table turns, check accuracy, waste %, labour %)